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  • One big but simple reason that McDonalds achieved world domination in hamburgers is consistency. It’s not that their burgers are better than everyone elses, but the fact that wherever you go a Big Mac is a Big Mac, and you know exactly what it will taste like. There is comfort in consistency. Consistency is good for business.

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  • When considering your approach to Customer Service Training it’s a good idea to highlight these 5 areas.

    1. RELIABILITY
      Consistent performance is what customers want most. They want service they can depend on. More specifically this means that they want you to do what you say you are going to do... do it when you say you’re going to do it... and do it right the first time. If you can also get it done on time, you are being reliable. A reliable individual is worthy of reliance or trust, and trust builds long-term relationships in personal and professional life.

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  • Great carwash operators are always raising the bar on themselves. Not content with the status quo, these operators are constantly seeking to improve their operations, add new services, improve their equipment and detergents, and generally improve the overall 'customer experience'.

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  • As a carwash operator, one of the primary goals for your business is always to build up your car counts. One of the best ways to do that is to earn repeat business by doing the extra things that turn customers into fans. With that in mind, here are 5 ways to build a ‘fan base’ at your wash.

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  • Customer Complaints

    Dec 01, 2009

     

    • Is your site always attended?
    • Do you have a system for lodging customer complaints?
    • Is your contact phone number clearly displayed on site?

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  • Customer Feedback

    Jun 01, 2009

    By developing and maintaining excellent relationships we aim to provide our customers with the best available equipment, products and ongoing technical service that enables car wash operators to be profitable and successful.

    Our goal at Prowash is to create loyal and happy customers that trust us to supply reliable products and deliver superior service. We want to hear both the good and the bad.

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  • Professionals in carwashing for over 14 years. We are a proud, professional and pro-active Australian company specialising in providing a total “one-stop shop” facility.

    Our commitment is to ensure our warehouse is well stocked with high quality and reliable products at an affordable price. We are here to pledge our ongoing support to you today and every day that follows

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  • Engineered for ultimate performance and reliability, this Flojet industrial pump provides long lasting chemical resistance in applications such as chemical transfer, parts washers, ink transfers, and car wash systems. The robust design of the G57 combined with its innovative features and Flojet's relentless testing allows the pump to provide a long, trouble-free service life. The pump incorporates all the great features and benefits expected from Flojet products and now it's fitted with Kalrez parts.

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    • The ST2 can be disassembled and reassembled in 30 secs
    • Easy access to all the key components
    • On-Board Programming offers push button note enable & disable and calibration
    • Current GBA programming & diagnostics tools are compatible with the ST2
    • Safety is on the menu with plug pack power for AC powered applications

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  • Following are 12 tips to help boost your customer service plan:

    1. First, evaluate how you are treating your employees. Are they satisfied with their jobs? One disgruntled employee can easily run off dozens of customers. Find out if you have an employee problem and fix it.
    2. Be reliable. Reliability arises from consistent follow-through and execution. Set a standard for service and product quality.
    3. Be credible. Do what you say you are going to do.

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  • Security Update

    Jul 01, 2010

    Technology is everywhere in our lives and password security is a high priority. How often to you change your passwords? Can your employees access confidential information using your password? Are your details protected?
    The end of financial year creates a new beginning and with that Prowash recommends you review all of your passwords and reset them to enhance your on site security.

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  • Available in Red, Blue & Yellow Tri Colour Polish in a large economical 6 Gallon drum

    This high quality Tri Colour Polish has rich foaming and wax properties. ColourCoat delivers vibrant colours and a pleasant berry scent for the ultimate in show. It is ideal for self serve splatter guns or any automatic tri colour applications.

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  • CAR-FRESHNER was founded 60 years ago, when a milk truck driver in northern New York complained to Julius Sämann, a local scientist, about the smell of spilled milk. Sämann had spent some time deep in the Canadian pine forests learning about aromatic oils. He went to work and using exceptional fragrances on specialty material, soon developed the concept of a hanging air freshener. He drew the abstract evergreen shape and gave it the brand name CAR-FRESHNER.

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  • The original powder-to-liquid system - Don’t be fooled by imitators!

    For more than 15 years, Blendco has been demonstrating the convenience and cost effectiveness of powder-to-liquid formulations with the patented SuperSat® Customer Detergent System. SuperSat detergents have proven formulations for cleaning power, fragrance and colour.

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  • You might have seen the television commercials by a leading exterminating company where giant, and very creepy looking insects, try to gain entry into a home under the guise of delivering pizza or a piece of furniture. Once encountered by the exterminator, they flee the scene, (no pun intended), speeding away behind the wheel of a vehicle. As weird as these ads seem, bugs and cars have had a very long relationship; more so with these organisms stuck on the grill, not behind the wheel. And getting rid of these seasonal pests is paramount in providing a clean car.

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  • Amidst all the challenges facing our industry including changing weather patterns, rising transport/ utility costs and increasing insurance premiums, there is the growing threat of break ins and vandalism.

    Apart from the use of alarm systems, vibration sensors and cameras, one simple but effective way to deter thieves could be an inexpensive “Dye Bomb” sticker.

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  • The Rudduck’s business in pet and animal health care products commenced in 1904 following the arrival of Dr Harold Rudduck, an English veterinarian. Shortly after commencing his practice in Melbourne, he started manufacturing products that would improve pet and animal health, or solve a variety of complaints from fleas & ticks to dietary supplements and also basic grooming needs.

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  • Never battle the elements without a shield!

    New Durashield® Plus with Body Armor® is a stronger, longer lasting protectant that bonds to the vehicle’s surface. Durashield Plus delivers a soft shiny surface and protects from harmful UV rays, bird droppings, acid rain and hard water spots. While very similar to Blendco’s original Durashield Protectant, Durashield Plus has extra enhancements for greater show!

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  • The Power of Water

    Nov 01, 2013

    When you take a look at the Grand Canyon the power of water is evident!

    Whilst not to the same extent, water can cause wear on your car wash equipment and the nozzles in the self serve and automatic equipment are no exception. Signs of nozzle wear include lack of pump pressure and poor soap application. Prowash provide a number of nozzle sizes for self serve application and water saver options for the LaserWash touchfree automatic car wash.

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